Surgery Center Scheduler – Ortho Surgery Spine

Job Requirements

POSITION SUMMARY

The Surgery Center Department Office Assistant Scheduler is to be fully engaged in providing

Quality/No Harm, Stewardship, and a Memorable Customer Experience by providing exceptional

customer and team support in a professional, memorable and timely manner.

PRIMARY ACCOUNTABILITES

1. Associate supports engagement through adherence to the Health First I CARE values.
2. Pre-registers, pre-certifies and registers patients accurately and in a timely manner, with no incomplete information, including right patient, right procedure.
3. Assembles charts accurately, labels with correct patient name, correct orders and other various records, correct charge information on chart.
4. Prints, sorts, and organizes paperwork, reports and/or materials to be sent out.
5. May assist with data entry into reports, creation and maintaining of databases, spreadsheets, and other documents using a variety of software applications.
6. May be responsible for mail pickup and dating mail received.
7. Orders and maintains adequate amount of medical and office supplies. May maintain documentation of service on equipment and report all malfunctions of equipment to the appropriate area, supervisor and/or associate.
8. Processes and maintains all schedules for area of responsibility, runs schedules daily, and sends to appropriate departments and/or individuals in a timely manner. In a professional manner, communicates accurate data to other departments and external physician offices a required, regarding schedule changes.
9. Assist with completion of paperwork, processing of paperwork, materials or patients and responsible for filing, retrieving materials from existing files, and creating new files when appropriate. Document patient record when necessary.
10. Assists with area clerical duties such as typing, photocopying, filing, scanning and faxing documents, medical records, reports and other materials.
11. Demonstrates ability to work with money, credit cards, and checks to collect appropriate Co-Pays, payments and log receipt appropriately. Ability to explain to patients their financial commitments.
12. Provides general reception duties. Greets and assists customers in a timely and courteous manner.
13. Directs calls to the appropriate party and transfers the call when appropriate. Takes complete and accurate messages for area personnel not available. Responds to phone messages in a timely manner.

Work Experience

MINIMUM QUALIFICATIONS

• Education: High School Diploma or equivalent.
• Work Experience: One (1) year customer support experience.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities:
• Excellent interpersonal, oral and written communication skills in the English language.
• Ability to operate basic office equipment.
• Basic computing skills including keyboarding, data entry, and working knowledge of Office applications.
• Ability to function effectively and efficiently in a stressful work environment.
• Ability to work autonomously, effectively prioritizing demands and managing time.
• PREFFERED QUALIFICATIONS
• Work Experience: Prior patience care or customer service experience in healthcare.
• Certification: Certified Administrative Professional.
• Skills/Knowledge/Abilities: Familiarity with basic medical terminology.
• PHYSICAL REQUIREMENTS
• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

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